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Resume

Work experience

2016 - Present

Client Relations Manager

Choose Again Society
Vancouver B.C., Lake Arenal CR.

2013 - Present

Therapeutic Counselor

Choose Again Society

Vancouver B.C., Lake Arenal CR.

2000 - Present

Systems Consultant

Some of my clients:

- Choose Again Society, Costa Rica

- Iracambi Research Center, Brazil

- Star Island Corporation, NH

- Pepperwood Preserve, CA

- Grain Surfboards, NH

- Change Logic, MA

Achievements

I recently increased the annual revenue of a wellness center in Costa Rica by over 100% through new sales and marketing strategies and relationship building protocols.

 

​I have designed and implemented CRM and website subscriber platforms that resulted in a +200% increase in website subscribers over 5 years, and a coinciding 200% increase in engagement and online sales of all online streaming and digital products.

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I have maintained a consistent sales conversion rate on high ticket wellness/personal retreat client sales of 50% won. This includes new conversion clients from both referrals and advertising campaigns.

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Optimized company workflows, reduced marketing operational costs by over 25% through CRM automation, while also substantially increasing workflow capacity. Less input and time needed from staff, more quality output utilizing CRM's, OpenAI, Google Ad Suite and other platform / SaaS tools.​

I have written and designed thousands of compelling email campaigns that drive client engagement and consistently achieve open rates from 40-50%. This is possible though a high level of trust/content quality/relationship building, and added value offered across all client interaction levels, which I have built and  maintained for clients.

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I have assisted hundreds of clients directly over the years in a therapeutic capacity to overcome belief systems that drive negative patterns of thinking and reactive decision making. For business owners this translates to a powerful and lifelong tool for managing stress, negotiations, conflict resolution, improved relationships and personal growth.

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For over 20 years I have designed and installed long range wifi systems to bring internet services to businesses in remote mountain and island communities.​

Skillset

​TECH:

  • B2C sales lifecycles

  • Opening & closing sales techniques

  • Social selling

  • E-commerce

  • Prospecting

  • Sales funnels & lead generation

  • Google suite \ads\admin\analytics

  • SaaS \ AI integrations

  • CRM \ Data management

  • Market research

  • Data analysis

  • Presentations \ reporting

  • API \ custom integration tools

  • Strong foundational background in technology \ networking \ IT Systems

LIFE:

  • Relationship building

  • Negotiation

  • Problem solving

  • Adaptability

  • Prioritization 

  • Emotional intelligence

  • Independent motivation​

  • Natural compassion

  • Multiculturalism

  • Direct - straight line communication

  • Accountable empathy

  • Honesty as integrity

  • Shared humility

  • The ability to meet myself and others where we are.

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Hobbies & interests:

Cooking

Hiking

Travel

Reading

Writing

Repair & restoration

(of well made things)

Languages:

English, C2 

Spanish, B1-2

French, A1

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